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Jobs at DecksDirect

Customer Service Representative

Location: Minneapolis, MN

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level


DecksDirect is looking for energetic and friendly Customer Service Associates to join our dynamic and fun-loving team and be a part of our rapidly expanding business in Minneapolis, MN. This associate would need to be able to work in a fast-paced office setting. This position requires assisting customers primarily through chat and phones, so the ability to read, write and respond quickly to multiple windows and multi-task is essential. 

Responsibilities:

  • Efficiently and courteously guiding customers through the purchasing process
  • Providing an outstanding customer experience
  • Handling multiple chat conversations at once
  • Developing a broad understanding of decking products

Knowledge, Skills, and Qualifications:

  • Strong oral and written communication skills in order to effectively communicate with customers (phone & chat)
  • Computer experience in Microsoft Office products (e.g., Word, Excel and Outlook).
  •  Ability to work and collaborate as a team
  • Multi-tasking and organizational skills are a must

Position Details:

  • Customer Service Associate is a full-time position
  • Position Hours: 9:00 am - 5:30 pm Monday - Friday, no nights or weekends
  • Salary is negotiable, range is $17-20

Company:
DecksDirect is an online retailer and distributor of deck and patio building products and accessories. We are committed to Helping People Build Better Decks! We are a company of passionate individuals that love to work hard and play hard, both in the office and outside of our four walls, come join us!
 

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